Month: February 2016

Unfolding the Benefits of CRM Software for Sales People

ecrmsolutionsCRM for Hotel Industry, CRM for Medical Industry, CRM For Retail, CRM for Telecommunication Industry, CRM For Travel Industry, CRM Software for SMEs, eCRM

An intuitive Customer Relationship Management system focusses on strategies to manage customer interactions throughout the customer lifecycle. Though the interactions become multichannel the fact remains that a sales person is the most important touch point for any customer interaction.

A modern CRM Software when explored and used to the fullest, proves more than beneficial to Sales People, turning out to be an indispensable tool eventually. The Customer Relationship Management predictions for this year not only are interesting they set us thinking too. Continue reading →

CRM for Small Medium Enterprises? (SMEs CRM)

ecrmsolutionsCRM Software for SMEs, eCRM

Customer Relationship Management, better known as CRM refers to the strategies used by companies to conduct and organize customer interactions throughout the customer lifecycle, with the ultimate goal of establishing stable business relationships with customers and driving increased sales. This system is designed to process information related to customers across all the channels of communication right from calls, social media or web. CRM systems provide detailed information on customer’s personal profile, purchase history and buying preferences helping organizations to personalize the relationships with the customers. Continue reading →