CRM for Telecommunication Industry

Mobile CRM Softwares – Helping Businesses to reach their customers anywhere, Everywhere

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Originally Published on : RENAISSANCE CRM Software’s BLOG

Its mobile, mobile everywhere!!! Be it heavy usage of mobile devices by everyone or sales force being mobile getting business on the go, ‘Mobile’ is a must and thereby, the terrific concept of ‘Mobile CRM’ has come into picture and has been creating waves all over the globe. With the increasing usage of mobile devices not only at a personal level, but at a professional level too, employees and specifically sales force representatives have all been allotted mobile devices by enterprises, especially because their job is always to be on the go generating business all the while. Mobile CRM fuses the enterprise CRM solution into mobile devices, so seamlessly, that it ought to extract the best of business, revenue and growth out of it. Continue reading →

Unfolding the Benefits of CRM Software for Sales People

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An intuitive Customer Relationship Management system focusses on strategies to manage customer interactions throughout the customer lifecycle. Though the interactions become multichannel the fact remains that a sales person is the most important touch point for any customer interaction.

A modern CRM Software when explored and used to the fullest, proves more than beneficial to Sales People, turning out to be an indispensable tool eventually. The Customer Relationship Management predictions for this year not only are interesting they set us thinking too. Continue reading →

Enterprise CRM for Telecom Industry – A Perfect Blend

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The modern telecommunication industry is functioning as the most essential element in achieving efficient and effective business growth and expansion. It is proving to be the key sector to benchmark the country’s progress and growth. With innovative technologies ruling the world, the telecom industry offers a multitude of service offerings and there are umpteen service providers offering a variety of solutions and services. In order to maximize their productivity and business, the key solution is to implement an end-to-end Electronic Customer Relationship Management (eCRM) solution in the organization, tailored to suit the requirements of the telecom industry, which is sure to give a seamless transformation from a ‘product centric’ enterprise to a ‘customer centric’ one. Major advantages like maximizing customer acquisition and loyalty, improvised client satisfaction, increased revenue, streamlined processes, availability of analytical data and many more are distinctly observed once an ideal and robust eCRM solution is implemented. Continue reading →